News Categories
Help desk hours
RSS Feed
Latest Updates
Sep
15
All Issues Resolved
Posted by Matthew Austin on 15 September 2016 03:07 PM

We beleive we have resolved all of the residual networking issues that were caused by this morning's storms.  If you are still experiencing problems connecting to network resources, the Wi-Fi or campus internet please call 712-707-7333 or email (from a working device) helpdesk@nwciowa.edu.  


Read more »



Sep
15
Network issues 2.0
Posted by Matthew Austin on 15 September 2016 11:00 AM

Due to a brief power interruption this morning, we are experiencing some residual network issues that could affect wired and wireless connections.  Specifically, Fern-Smith hall is having the most trouble right now but there may be other isolated locations experiencing the same, so I just want to give everybody the head’s up. 

We’re aware of the issue and are working hard to get things back up and running as quickly as possible, and we thank you for your patience.  

-Matt

 

**Update** - 1:00PM
Fern-Smith Hall should be back up and running.  There are still ongoing issues that we know of in Ramaker center.  


Read more »



Aug
30
Network Issues
Posted by Matthew Austin on 30 August 2016 01:46 PM

The immediate network issues appear to be resolved.  The situation is being monitored closely and appears to be under control.  

I believe there are still some localized Wi-Fi issues, which the help desk is trying to track down and resolve on an as-reported basis.  If you are experiencing problems connecting to the Wi-Fi in your room, please log a help desk call by emailing helpdesk@nwciowa.edu from your Northwestern E-Mail address.  Include a description of the issue you are experiencing, and your room location / #, and we'll reach out to help fix the problem.  

Thanks for your patience, I know the last few days have been frustrating for many users.  

Matt


Read more »



Aug
13
Hide Your Kids, Hide Your Wi-Fi
Posted by Matthew Austin on 13 August 2016 04:20 AM

Welcome to "Northwestern College"

That's the name of the new wireless network that we installed this summer, and I think you're really going to like it.  Our summer student technicians, Ashton Graves, Tung Tran, and Blake Mulder, led by our network admin Dan Robinson, spent many weeks hard at work in hot dorms this summer ripping out the old system and installing the new.  Seriously, if you see them, give them a handshake or a high-five, they're awesome.   Let me tell you a little bit about the new wireless system.  

It's easier to get connected

Gone are the "NWC" and "Mobile" networks.  With the old system, computers connected to one network, smartphones to another, but what about Tablets?  Gaming consoles?  Streaming devices? Doesn't matter anymore.  Now you just connect any device to the network called "Northwestern College".  Upperclassmen may cringe at the memory of the connection workshops we previously held during freshmen orientation weekend.  We had to install special software and do a lot of manual configuration, and I'll be honest, it was kind of a pain to get connected that first time, and none of us enjoyed it.  Now, it's as simple as connecting at a Holiday Inn or a Starbucks.  Just connect to the "Northwestern College" WiFi network, open your browser, and log in! (click here for more detailed instructions.) Of course an antivirus is still highly recommended, and we still offer Sophos for free if you need it.  Just swing by the help desk and we'll help you install it!  

You've got a stronger signal

Overall, we increased the number of wireless access points (APs) across campus by about 40%.  But that doesn't quite tell the whole story.  We really wanted to focus on improving the dorms, and some dorms were worse than others, so we added even more APs where needed. For example, Steggy had 11 APs at last count with the old system, and it's up to 27 now! Nearly as important, we've moved all APs that were previously located in rooms, out to the hallway ceilings, so the signal is more evenly distributed.    

It's faster

Our old wireless system consisted of the best technology 2011 had to offer.  It was great for awhile, but after five years it was definitely time for an upgrade.  The new Meraki APs we've deployed are the best available as of 2016, with full Wave 2 Wireless AC, which allows for increased user capacity as well as better signal strength and speed.  They're hooked into faster network ports, and the main campus internet connection has been upgraded to a full gigabit.  This, combined with more APs and better placement throughout campus should lead to an improved experience.  

It's new

Well, duh, I've already said that.  But what I mean to say is that as with any new system, there's always a chance something might not work as expected, and that's where we need you.  Let us know if you notice something isn't working quite right.  For example, we've already noticed with the early-arrival students that even though it's supposed to automatically allow streaming devices and gaming consoles when you connect, some of them don't work unless we manually add them to the system.  If you run into that situation, email the help desk at helpdesk@nwciowa.edu with your devices's IP address or MAC address and we'll put it on for you. (If you're not sure where to find this information, email us anyway, and we'll help you find it.)  

Final Thoughts

Is this new system going to rock your world and make all your wildest dreams come true?  Probably not, but I'm excited anyway.  What I hope to hear from students about our new WiFi system is that it gets out of your way and "just works".  And I really do want to hear from you.  If you have questions, comments, complaints, or feedback about the new system, please, send them our way.  You can reach me at matthew.austin@nwciowa.edu.  

Welcome back, everyone, I hope you have an awesome semester.

Matt Austin

Help Desk Manager


Read more »



Jan
29
Phishing attempt to watch out for
Posted by Matthew Austin on 29 January 2015 02:09 PM

There is another Email going around that purports to be from NWC's Email System.  This email is a scam, also known as a "Phishing" attempt and should be deleted.   Phishing e-mails pretend to be from a trusted entity (such as your bank, school, credit card company, etc) and ask for personal information such as passwords or credit card numbers.   

If you ever see an email that you find suspicious, feel free to forward the message to nwc's help desk at helpdesk@nwciowa.edu.  We will gladly evaluate all suspicious emails and provide recommendations.  If you have fallen victim to such an attempt, the most important thing to do is to change your password immediately.  Following that, contact the helpdesk and we'll give further help. 

An example of the latest Phishing email is below:  

------------------------------
Welcome to Northwestern College Web Based Email System

Dear E-mail subscriber


We would like to inform you that we are currently carrying out scheduled maintenance and upgrade of our account service and as a result of this your accounts have to be upgraded.


We are sorry for any inconvenience caused.


To maintain your account, you must reply to this email immediately and enter information below:
Username:
Password:


Failure to do this within 72 hours will immediately render your account deactivated from our database.
Thank you for using our Services!"WEB-MAIL SUPPORT (c) WEB-MAIL ACCOUNT ABN 31 088 377 860 All Rights Reserved.
E-Mail Account Upgrading Northwestern College Based EmailSystem,Frequently-2015

---------------------------


Read more »




Help Desk Software by Kayako fusion